Payment and Account Status Policies
Silver Moon Graphics will not be held libel or responsible in any matter for the disruption of the website due to past due payments not received.
Silver Moon Graphics prepares invoices for the previous month by the 10th of each month. For standard maintenance and hosting, our terms are Net 30 days from invoice date, however, we are happy to negotiate other terms on a case-by-case basis. To keep your account status in good standing, please make all payments on time. Timely payments will guarantee timely scheduling of new maintenance work.
Our primary means of communications with clients, including for billing purposes and technical support is by e-mail. You must supply us with your current e-mail address so that we may contact you at any time. We cannot be held responsible for not notifying you of account cancellation if you do not supply us with your correct and current e-mail address. You should check your e-mail regularly to make sure you do not miss an important notice.
Past Due Accounts
Silver Moon Graphics performs all maintenance services and hosting in good faith and based on timely payment by our clients. If your account becomes past due your site may be shut down temporarily until payment is received. If you anticipate a problem paying your invoice, please contact us prior to the due date to discuss alternate payment terms. We will make every effort to work with you to come up with a timely and manageable payment plan.
If your account becomes seriously past due (over 60 days), and we feel you are not communicating with us, we may choose to terminate your account.
If you came to us with an existing web site, we will restore your original site to your running domain. (When we take over a web site, we begin by making a copy of the existing site prior to beginning any modifications.) Restoration of the newly modified site will occur when payment is received in full.
If we created your site from scratch, your site will be shut down. Restoration will occur when payment is received in full.
If we terminate your account due to non-payment, we will retain the “site” for up to 90 days. If full payment is made within 90 days of termination, we will move your site to any hosting service you request. After 90 days the site will be permanently deleted.
If your service is interrupted due to non-payment a Reconnection Fee of $20 will apply.
If you have any questions about payments or account status, we will be happy to help. Please email us or we can be reached by phone M-F at 512-308-1342 between 9:00 am and 5:00 pm Central time.